Latest appointment consolidates Puzzel’s position to offer unified contact centre solutions to customers with international operations
Puzzel, provider of cloud-based contact centre solutions, has announced the appointment of Petr Bocek as General Manager of its Bulgarian office and Director, Business Development Central and Eastern Europe. Bocek’s appointment forms part of Puzzel’s expansion plans in the geographic region. Puzzel already has operations throughout the Nordic countries and the UK and is establishing a subsidiary in Finland, following its recent strategic agreement with If, the insurance company that operates across the Nordic and Baltic region, as well as to support local customers.
Bocek has over fifteen years’ business development, sales and marketing experience within the telecoms industry. He joins Puzzel from Telenor Bulgaria where he was Executive Director, responsible for marketing and sales to business customers. Before working in Bulgaria, Bocek was at Telenor Serbia as a Fixed Business Services Director, responsible for the introduction of fixed voice and data solutions for business customers. Prior to Telenor, Bocek was Head of Business Products for Vodafone in the Czech Republic. His role also involved strategy planning within the business product community across Vodafone worldwide. Bocek holds an MSc in Economics from Charles University, Prague, Czech Republic.
Speaking about his appointment, Petr Bocek said, “I am honoured to be joining Puzzel at a significant point in its growth plans. Puzzel already has a strong pedigree and proven success in the Nordic and UK regions. The company has outstanding products and a strong team and I am sure we are going to build successful presence in new markets in Central and Eastern Europe.”
Borge Astrup, CEO Puzzel said, “We are seeing more companies that want international contact centres operating with a unified solution across multiple countries. Our cloud-based technology provides a modern solution that the market demands and by expanding our reach we will be able to service customers and help them build contact centre solutions across new geographic areas. We welcome Petr’s appointment as an exciting start that will enable us to fully realise these plans in Central and Eastern Europe. His business acumen, knowledge of the telecoms industry and the region make him the ideal candidate to help us take the business forward.”
Puzzel builds on 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre. Puzzle also encompasses leading mobile messaging and mobile payments to deliver a flexible and customizable customer interaction platform to meet the needs of today’s omni-channel and mobile environments. Puzzel can be adapted to accommodate from one to several thousand agents using any device, in any location and integrates with multiple applications seamlessly.
Headquartered in Oslo, Norway, Puzzel employs over 140 people who are all passionate about delivering innovative customer interaction solutions for contact centres and mobile environments.
For more information please visit www.puzzel.com or contact:
Mary Phillips/Andreina West
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