by Madeleine Penney | Oct 13, 2016 | Press Release
New Term – New Customers. Starting a new term feels full of promise. Ben Willmott at Teleopti considers how contact centers can match service to today’s new young consumers – tomorrow’s big spenders Young people today make up the fastest-growing and most...
by Madeleine Penney | Oct 4, 2016 | Press Release
Teleopti announced today that the world’s largest online car rental service Rentalcars.com is using the company’s strategic Workforce Management (WFM) technology to create efficient, flexible schedules for nearly 800 sales and customer service advisors to provide a...
by Madeleine Penney | Sep 29, 2016 | Press Release
Thomas Rødseth, VP of Product & Marketing at Intelecom, takes a closer look at Average Handle Times in multi-channel contact centres With all the talk of Customer Experience Management and Customer Effort, it’s easy to forget that customer service managers don’t...
by Madeleine Penney | Sep 27, 2016 | Press Release
September has that “back to school” feeling and Ben Willmott of Teleopti recommends three simple workforce management strategies to attract the brightest young talent and keep ahead of the competition According to current estimates more than 1.1 million[i] people are...
by Madeleine Penney | Sep 22, 2016 | Press Release
Intelecom UK continues year on year growth with new customers, a new team and real-time product enhancements Intelecom UK Ltd, a provider of multi-channel cloud-based contact centre solutions, today announced year-on-year sales growth of 96% and a series of new...
