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Why contact centres are naturally suited to “bimodal IT”

by Madeleine Penney | May 24, 2016 | Press Release

Thomas Rødseth, VP of Product and Marketing at Intelecom explains why contact centres are naturally suited to the evolving world of “bimodal IT” Global industry analyst Gartner[i] has a model to help organisations respond to the proliferating demands of IT, a model it...

Sweden creates a countrywide contact center using cloud based technology from Intelecom

by Madeleine Penney | Apr 12, 2016 | Press Release

Sweden is the first country in the world to have its own telephone number The Swedish Tourist Association (STF) has launched “The Swedish Number” and people from all over the world can call to speak to a randomly selected Swede – about anything!  The...

Intelecom announces speaker line-up at its contact centre industry event Get Connected 2016

by Madeleine Penney | Mar 22, 2016 | Press Release

27th April 2016, Royal Over-Seas League, St James, London Intelecom Group AS, provider of cloud-based contact centre solutions, is holding Get Connected 2016, its annual event for contact centre professionals on Wednesday 27th April 2016, at the Royal Over-Seas...

Intelecom appoints new Vice President of Sales in the UK

by Madeleine Penney | Mar 1, 2016 | Press Release

Intelecom Group AS, provider of cloud-based contact centre solutions, has today announced the appointment of Colin Hay as VP Sales, UK.Leading a team of experienced industry professionals, Colin Hay is responsible for driving new business as well as working to ensure...

The Art of the Possible: DTMF and the Cloud in Call Centres

by Andreina West | Nov 12, 2015 | Press Release

Mashud Ahmed, Integration Manager at Intelecom UK, discusses how the use of DTMF and cloud integration can enable complex requirements in the call centre The use of DTMF (dual tone multi frequency) is commonplace today in telephony systems and is a universal...
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