by Madeleine Penney | Mar 1, 2016 | Press Release
Intelecom Group AS, provider of cloud-based contact centre solutions, has today announced the appointment of Colin Hay as VP Sales, UK.Leading a team of experienced industry professionals, Colin Hay is responsible for driving new business as well as working to ensure...
by Andreina West | Jan 6, 2016 | Press Release
Results highlight changes in enquiry routing as businesses large and small strive to boost the customer experience while reducing costs Intelecom, a provider of cloud-based contact centre solutions has sponsored ‘The Interaction Routing’ chapter of The UK Contact...
by Andreina West | Dec 10, 2015 | Press Release
Intelecom Group AS has announced the latest enhancements and new features of its multi-channel cloud-based contact centre solution. This latest release sees the introduction of enhanced web Chat, wallboard and media archive capabilities. In addition, Intelecom now...
by Andreina West | Nov 12, 2015 | Press Release
Mashud Ahmed, Integration Manager at Intelecom UK, discusses how the use of DTMF and cloud integration can enable complex requirements in the call centre The use of DTMF (dual tone multi frequency) is commonplace today in telephony systems and is a universal...
by Andreina West | Nov 5, 2015 | Press Release
With Christmas fast approaching, contact centres are preparing for an escalation in calls and transactions that the festive season brings. However, with payment card fraud continuing to rise and data theft constantly in the news, just look at the recent cyber attack...
