by Madeleine Penney | May 24, 2016 | Press Release
Rob Crutchington, Director at Encoded takes a closer look at the three digits on the back of a card and dispels two common myths around the card verification value (CVV) code Paying for goods and services with a debit or credit card is now so commonplace that those...
by Madeleine Penney | Apr 26, 2016 | Press Release
26 April 2016, London, UK – Intelecom Group AS has announced the latest release of its multi-channel cloud-based contact centre that includes a series of new features including WebRTC softphone capabilities. The latest version of Intelecom is part of the...
by Madeleine Penney | Mar 17, 2016 | Press Release
Teleopti, a leading provider of solutions for strategic workforce management (WFM), today announced the relaunch of the company’s ebook. Entitled “What’s keeping you from workforce management in the Cloud?” the easy-to-read document is designed to educate time-pressed...
by Madeleine Penney | Mar 10, 2016 | Press Release
Hussein Kamel, workforce management consultant at Teleopti explains how breaking down silos in the contact centre pays dividends Workforce management (WFM) and planning professionals customarily have a set of specialized skills that are used to create magic, ensuring...
by Andreina West | Jan 6, 2016 | Press Release
Results highlight changes in enquiry routing as businesses large and small strive to boost the customer experience while reducing costs Intelecom, a provider of cloud-based contact centre solutions has sponsored ‘The Interaction Routing’ chapter of The UK Contact...
