by Madeleine Penney | Jan 4, 2017 | Press Release
Magnus Geverts at Teleopti explains how to turn ‘uberization’ to your advantage using the latest WFM technology to motivate staff and keep customers happy The term ‘uberization’ is fast becoming part of modern language and comes from Uber, a ride sharing app enabled...
by Madeleine Penney | Dec 7, 2016 | Press Release
Seven strategies for building trust in contact centers from Magnus Geverts of Teleopti Every year I get the opportunity to meet with hundreds of leaders from contact centers from all over the world. What makes some of them more successful than others? It’s fair to say...
by Madeleine Penney | Nov 29, 2016 | Press Release
Crispin Jessop at Allocate Software says it’s time to future-proof your organization with careful planning and a little help from technology The maritime offshore industry faces a myriad of challenges, in addition to the depressed oil price, from complex offshore...
by Madeleine Penney | Nov 17, 2016 | Press Release
Ben Willmott at Teleopti explains how action-based web tools are the new stars of the show when it comes to workforce management For today’s team leaders, every minute counts. Shifting business requirements and changing customer habits mean it is vital for managers...
by Madeleine Penney | Nov 2, 2016 | Press Release
This latest innovation highlights Allocate’s commitment to continue developing workforce optimisation solutions for real-world challenges in the high-pressure offshore industry Allocate Software, a provider of offshore and maritime workforce optimisation software, has...
