by Madeleine Penney | Jun 29, 2016 | Press Release
Magnus Geverts at Teleopti says it’s time to wise up to the explosive growth of Chatbots while keeping human agents happy with effect workforce management Thanks to the rise of mobile texting and messaging apps, ‘chatbots’ or “chatter robots” are causing a stir in the...
by Madeleine Penney | Jun 14, 2016 | Press Release
CIPD HR Software Show, 15-16h June 2016, Olympia, London, Stand H320 Carval Computing will be showing the latest enhancements to its HR Unity solution at this year’s CIPD HR Software Show. The new developments in HR Unity v5.8 include time-saving features that benefit...
by Madeleine Penney | Jun 14, 2016 | Press Release
by Lotta Lundstrom, Regional Marketing Manager, Teleopti Today’s connected consumers are the ones driving the revolution in retailing. With the ever-expanding array of communication and social media platforms at their disposal, allowing them to research and shop...
by Madeleine Penney | May 26, 2016 | Press Release
Magnus Geverts at Teleopti takes a look at providing a cohesive experience across different channels supported by flexible workforce management (WFM) A recent study found the average person checks his or her smartphone a staggering 85 times a day! And just look around...
by Madeleine Penney | Mar 10, 2016 | Press Release
Hussein Kamel, workforce management consultant at Teleopti explains how breaking down silos in the contact centre pays dividends Workforce management (WFM) and planning professionals customarily have a set of specialized skills that are used to create magic, ensuring...
