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fm24 selects Strategic Communications Services and Intelecom Connect to support facilities management help desk for international client base

by Andreina West | Jun 30, 2015 | Press Release

Intelecom, a provider of cloud-based contact centre solutions and its partner Strategic Communications Services (SCS) today announced that fm24 has deployed Intelecom Connect for its facilities management help desk which supports clients around the world. Since...

United Biscuits renews investment in Sunrise Software to boost IT efficiency and customer satisfaction

by Andreina West | Jun 24, 2015 | Press Release

Latest product innovations release the benefits of HTML 5, Change Management, mobility and gamification to reward Service Desk Analysts and step up support for 4,000 users around the world Chessington, Surrey, 24 June 2015. Sunrise Software, a leading supplier of...

Intelecom UK dials up rapid growth by doubling license revenue in last 12 months

by Andreina West | Jun 23, 2015 | Press Release

Intelecom UK Ltd, a provider of multi-channel cloud-based contact centre solutions, today announced a 122% increase in license revenue for Intelecom Connect during the year ending January 2014. This follows year-on-year growth over the past three years which has seen...

Timber merchants Thorogoods improves productivity with hfx’s flexible working solution

by Andreina West | Jun 18, 2015 | Press Release

Transparent recording of working hours helps boost staff morale hfx, a leading provider of flexible working systems, has announced that Thorogoods, a national timber merchant, has upgraded to hfx’s flagship product Etarmis to record and manage flexible working for...

Sunrise Software article suggests new ways for Service Providers to deliver great customer service

by Andreina West | Jun 17, 2015 | Press Release

Delivering ‘a great customer experience’ is now top of every boardroom agenda as Service Providers compete to retain and recruit customers Chessington, Surrey, 17 June 2015. Sunrise Software, a leading supplier of Service Management solutions, has published its latest...

DXI Extends Footprint in Contact Centre Market with Recent Acquisition By Market Leader 8×8

by Andreina West | Jun 16, 2015 | Press Release

Cloud Contact Communications Trailblazer Helps 8×8 Bring New Customer Innovations to Contact Centres and Key Lines of Business DXI, a leader and innovator in cloud contact centre solutions, is embarking on its next phase of growth after being acquired by...
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