Contact Centre Payments – Going Mobile

Rob Crutchington at Encoded looks at how the mobile market is changing the way customers choose to make payments Over recent years there has been a huge increase in the number of smartphone users, apps downloaded and mobile transactions, presenting new challenges for...

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Overcoming barriers to five-star service

Many contact centres are held back by poor image, a reactive mindset and disjointed technology. Colin Hay outlines 5 strategies to elevate the status of your frontline operation and transform customer interactions at the same time. According to Call Centre Helper’s...

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